Frequently Asked Questions

Here are some common problems you may encounter when using Echo VPN, you can refer to them to solve them.

If the problem cannot be solved, you are welcome to contact us by email ([email protected]) or the feedback button in the App, and we will deal with it as soon as possible.

Stuck on connecting

This situation often has the following possibilities:

• Another VPN is running
• You are in a region that does not support due to regulation, such as mainland China

If it is the first case, please close the application directly and try to connect again.

If it is the second case, it is temporarily not supported, please try other VPN solution provider.